We aim to ease the Management of Electricity Providers Businesses and help clients track their consumption

Lebanon's Private Generators: Vital Lifeline Amid Crisis

Private generators supply the majority of Lebanon's electricity needs, stepping in where the state grid—often limited to 2-6 hours daily—fails due to fuel shortages and infrastructure issues. Pre-2019 crisis, they provided up to 40% of household power; now, with Électricité du Liban (EDL) at about 10% daily coverage, reliance exceeds 85-90% for connected households.

This $3 billion informal sector employs around 13,200 people in fuel distribution, sales, maintenance, and operations, sustaining jobs and economic activity in a collapsed energy system.

Challenges for Operators

Owners face high diesel costs post-subsidy cuts, maintenance burdens, and new 2025 regulations requiring meters, filters, and tariffs within 45 days—or risk fines and seizures. In October 2025, generator unions proposed partnering with the state for 24/7 supply at regulated rates to cut waste and improve reliability.

Yet compliance lags, with only 14-20% metered in some Beirut areas, amid complaints of flat fees consuming up to 44% of household incomes.

Path Forward

Qatar's January 2026 $400 million investment signals hope for grid upgrades, but until reforms materialize, generators remain essential—powering hospitals, businesses, and homes despite pollution and costs.

At hewis.live, we recognize their critical role: realistic policies balancing oversight with support could stabilize supply without dismantling this proven necessity.

Welcome to HEWIS

Welcome to HEWIS – Your Smart Electricity Companion

We’re excited to have you on board!

With the HEWIS application, managing your electricity needs has never been easier.

Our user-friendly platform offers a suite of powerful features designed to give you greater control, convenience, and peace of mind:

• Efficient Invoice Reception: Receive your electricity invoices directly through the app—quickly, securely, and without delays.
• Real-Time Payment Status: Stay up to date on your payment history and current status at any time.
• Instant News & Alerts: Be the first to know about service updates, important notices, and electricity-related news.
• Direct Connection to Your Provider: Enjoy seamless communication and a continuous link with your electricity supplier.

Make sure to explore the My Profile section, where you can:

• Update your personal information
• Change your password
• Submit requests for account modifications with ease

For any assistance, our dedicated support team is here to help you from Monday to Friday, 9:00 AM to 5:00 PM. Don’t hesitate to reach out by WhatsApp chat at 71-602182 for any inquiries or support.

Thank you for choosing HEWIS. We are proud to support your electricity journey with reliable, innovative, and customer-focused service.

Warm regards,
The HEWIS Team

About HEWIS

Business Management System for Electricity Providers

HEWIS is a powerful, all-in-one Business Management System designed specifically for electricity providers. It empowers businesses to streamline and control every aspect of their daily operations—right from the palm of their hand.

With HEWIS, providers gain real-time visibility into the entire business, allowing them to monitor, manage, and optimize performance down to the minute. Whether it’s overseeing billing processes, tracking consumption data, verifying payment statuses, or maintaining customer communication, HEWIS brings everything together in one intelligent platform.

From field operations to administrative tasks, HEWIS ensures greater efficiency, transparency, and control—so electricity providers can focus on delivering reliable service and improving customer satisfaction.